Return & Refund Policy
At Fleurika, we take great pride in offering premium-quality products and exceptional service. Because our collection includes exclusive party-wear clothing and jewellery, we follow a strict no-return and no-exchange policy. Please review the details below to understand how we handle damaged or faulty items.
Damaged or Faulty Items
If you receive a product that is damaged or defective, we are here to support you. Please follow the steps below:
- Contact us within 48 hours of receiving your order.
- Provide clear photos of both the product and its packaging.
- An unboxing video is required as part of the claim. This helps us accurately verify the issue and safeguard against fraudulent claims.
- Once your claim is reviewed and approved, we will either:
- Issue a refund, or
- Send a replacement item—whichever you prefer.
Refunds
As our products are exclusive and delicate, we do not accept returns unless the item is faulty. Refunds are only processed for defective items that meet the evidence requirements mentioned above.
Contact Us
If you have any questions about this policy or need assistance, feel free to reach out:
info@fluerika.com
WhatsApp (Australia): 0478 477 345
India Contact: 9289 417 656